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STORE POLICIES

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SHIPPING

We currently only ship to UK adresses and will hopefully be able to offer International shipping in the near future. 
Orders will be dispatched via Evri (hermes) and will be tracked and insured 
UK Delivery - standard shipping - 3-5 working days (after dispatch)

RETURNS

We hope you love everything you buy from Luna Aura Emporium, but if you’re unhappy with your purchase, we will refund you within the following guidelines

  • Item(s) must be returned within 14 days of delivery, as unfortunately any item received out with this time cannot be refunded.

  • Item(s) must be returned at the customer’s expense and all original delivery charges are non-refundable. Please use a tracked service to guarantee a safe return to us. You must obtain proof of postage just in case your order is lost on its way back to us! Failure to do so may result in us not being able to process your return.

  • Please note that all pierced jewellery is non-returnable.

Please allow between 5-7 working days for your parcel to be returned to us and processed.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lunaauraemporium.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 

We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at lunaauraemporium@gmail.com

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